General

What is VerifAI?

VerifAI is an enterprise platform that helps automate verification workflows using AI-powered tools.

Who can create an enterprise account?

Authorized users from customer organizations.

Can multiple users share one account?

No.

Each user should have an individual account.

How do I add new users?

Organization administrators can invite users from the Customer Portal.

Where do I download the installer?

From the Downloads section of the Customer Portal.

Do I need internet access?

Internet access may be required for:

• License validation
• Software updates
• Cloud-based features

Can I install VerifAI behind a corporate proxy?

Yes.

Configure proxy settings during installation or through environment variables.

How do I update VerifAI?

Run the installation script again using the upgrade option.

How do I renew my license?

Use the Licensing page or contact your VerifAI account representative.

How do I verify that my license is active?

verifai license status

Where are application logs stored?

Linux

/var/log/verifai

Windows

C:\ProgramData\VerifAI\logs

How do I reset my password?

Click Forgot Password on the login page.

How do I contact support?

Open a support ticket from the Customer Portal.

9. Support

Documentation

Available resources:

• Installation Guide
• Administrator Guide
• User Guide
• API Reference
• Release Notes

Contact Support

Please include the following information:

• Organization Name
• Product Version
• License ID
• Operating System
• Error Logs
• Screenshots (if applicable)

Documentation Structure

VerifAI Documentation
│
├── Getting Started
│   ├── Introduction
│   ├── System Requirements
│   └── Quick Start
│
├── Account Management
│   ├── Create Enterprise Account
│   ├── User Management
│   ├── Roles & Permissions
│   └── Password Reset
│
├── Licensing
│   ├── Request License
│   ├── Activate License
│   ├── Renew License
│   └── License Troubleshooting
│
├── Installation
│   ├── Linux
│   ├── Windows
│   ├── macOS
│   └── Upgrade
│
├── Configuration
│   ├── Environment Variables
│   ├── Proxy
│   ├── Certificates
│   └── Networking
│
├── Running VerifAI
│   ├── First Run
│   ├── CLI
│   ├── Dashboard
│   └── Sample Projects
│
├── Troubleshooting
│
├── FAQ
│
├── Release Notes
│
└── Support

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